Tamara Ortiz, Assistant Vice President, Program Support Services: Tamara, better known to clients and staff as “Ms. Tammy,” has been with Win for 25 years. She has held various positions including Head Teacher, Director of Youth & Recreation Services, and Director of Children's Services. Her insight to Trauma-Informed Care facilitated her promotion in 2019 to AVP, Program Support Services, where she oversees Clinical Services, Income Building, Children's Services and Recreation/Youth Services. Tammy has a unique sense of the emotional and social development needs of clients and has applied this knowledge in each role. As Director of Youth & Recreation Services, she implemented the SONYC Program (School's Out NYC) for its first time in an untraditional setting. Now in its sixth year, it maintains an above average success rate while implementing STEAM programming. As Director of Children's Services, she launched and maintained childcare program regulations to make sure all sites were specifically designed for early childhood development. She is accountable for raising the bar and ensuring Win clients received the highest, most relevant quality services. Tammy has a Bachelor of Science in behavioral health from Mercy College.